Everything Genie does
Instant Replies
Every customer answered in seconds — at 2am or during your busiest hour.
Knows Your Shop
Real prices, stock and policies from your own catalogue. Not a generic bot.
Product Picks
Understands “a gift under 5,000” and shows the right products with photos.
Order Taking
Size, quantity, address and payment — collected and confirmed in the chat.
Order Status
Answers “where’s my order?” straight from your records, so you don’t.
Team Inbox
Your whole team on one number. Assign chats, leave notes, never double-reply.
Owner Alerts
Get pinged only on what matters — new orders and anything needing you.
Web Storefront
A real shop customers can browse, linked straight from the conversation.
Campaigns
Announce new stock and offers, and turn a broadcast into real orders.
Follow-ups
Well-timed nudges quietly bring the customers who went quiet back.
Customer CRM
Every buyer, chat and past order in one place, so regulars feel remembered.
Payments
Cash on delivery and local prepaid, with a delivery-fee advance when you want it.
One ordinary day
What actually changes about your day.
Not a list of features — one trading day, start to finish, with Genie running the parts you’d otherwise be doing by hand.
- 07:40
Before you open
Someone asks what’s in stock. They get a real answer while you’re still making tea.
- 12:15
An order, start to finish
Size, address and payment collected in the chat. It lands in your inbox, done.
- 16:00
You step in
A tricky question comes up. You take the chat over in a tap — Genie steps aside.
- 02:10
While you sleep
A late browser gets quoted your real price and places an order. Nobody waited.
- 08:00
Your morning
Orders waiting, questions flagged, nothing missed overnight.